Shipping policy

Shipping Policy

Ren Apparel — Last updated: 2026-07-30

1. Processing Time

Orders are processed within 1–3 business days of purchase. Since items ship directly from our supplier(s) rather than a local warehouse, processing includes verifying stock and preparing your order for dispatch before it ships.

2. Estimated Delivery Times

Destination	Estimated Delivery
Sweden	4–12 business days
EU/EEA	8–12 business days
Rest of world	8–12 business days

Average delivery time is 8–12 business days from dispatch, not including processing time above. These are estimates, not guarantees — actual delivery may vary depending on customs processing, local courier networks, and the originating warehouse for your specific order.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number/link.
Tracking updates may take 1–3 days to appear after dispatch while the package moves through initial customs/handling.
If tracking hasn't updated after 5 business days, contact us at info@renapparel.store and we'll follow up with the carrier.

4. Shipping Costs

[Flat rate: X SEK / Free over X SEK / calculated at checkout]
Any shipping costs are shown at checkout before you complete your order.

5. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside Sweden/the EU, your country may charge import duties, customs fees, or local taxes on arrival. These are not included in the order price and are the customer's responsibility.
We are not able to predict or refund these fees, and cannot mark orders as "gifts" or under-declare value to avoid them.

6. Delayed, Lost, or Missing Packages

If your order hasn't arrived within 3 days beyond of the estimated delivery window, contact us at info@renapparel.store with your order number and we'll investigate with the carrier.
If a package is confirmed lost in transit, we will offer a reshipment or refund at our discretion.
We are not responsible for delays caused by customs, extreme weather, carrier disruptions, or incorrect address information provided at checkout — please double-check your shipping address before submitting your order.

7. Split Shipments

If your order contains multiple items, they may ship separately (including from different suppliers/warehouses) and arrive on different days. You will not be charged extra for split shipments, and each package can be tracked individually.

8. Address Changes

Contact us at info@renapparel.store as soon as possible if you need to change your shipping address. Once an order has been dispatched, we're unable to redirect it.