Refund policy

Return Policy — International Customers (Outside EU/EEA)

Ren Apparel — Last updated: 2026-07-30

This policy applies to orders shipped outside the European Union / European Economic Area. Customers in the EU/EEA are covered by our separate EU Return Policy, which includes statutory rights under EU consumer law.

Outside the EU/EEA, returns and refunds are governed by our own store policy below rather than a specific statutory withdrawal right — local consumer protection laws in your country may still apply and are not affected by this policy.

1. Change of Mind Returns

We offer a 14 day return window from the date of delivery for customers who simply change their mind, as a matter of store policy.

  • Contact us at [email address] within this window to request a return.
  • Item(s) must be unused, in original packaging, and in resellable condition.
  • Return shipping costs are the customer's responsibility, including any customs or duties incurred.
  • Given international shipping costs, for low-value items we may offer a partial refund or store credit instead of requiring the item back — we'll let you know which option applies when you contact us.

Not eligible for change-of-mind return

  • Made-to-order or personalized items
  • Opened items with hygiene seals (cosmetics, jewelry for pierced skin, etc.)
  • Sale/clearance items marked as final sale

2. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered:

  • Contact us within 30 days of delivery with your order number, a description of the issue, and photos.
  • We will offer a replacement, reshipment, or refund at our discretion, and in these cases we cover return shipping (if a return is needed at all, often we can resolve this without requiring the item back).
  • Any statutory consumer rights that apply under your own country's law are unaffected by this policy and take precedence where stronger.

3. Shipping Times

Because items ship directly from our suppliers, international delivery outside the EU typically takes 8–12 business days, and may take longer depending on customs processing in your country. Estimated delivery windows are shown at checkout.

4. Customs, Duties & Taxes

  • Prices shown at checkout do not include any import duties, customs fees, or local taxes that may apply in your country. These are the customer's responsibility and are collected by the carrier or customs authority on delivery.
  • We are not able to refund customs fees or duties, including on returned items.
  • We are not responsible for delays caused by customs processing.

5. How to Start a Return

  1. Email [email address] with your order number and reason for return or issue.
  2. We'll confirm whether a physical return, replacement, refund, or store credit is the best path for your situation.
  3. If a return is needed, we'll confirm the return address (may differ from our EU return address).
  4. Refunds, once approved, are issued to your original payment method within 2-5 business days.

6. Contact

Ren Apparel info@renapparel.store, Värnhemsgatan 2A Sweden